● Available for opportunities

Kishan
Pandya

Technical Professional  /  Aircraft  /  Print Systems

Senior Customer Service Representative at Canon Canada with a deep background in aircraft maintenance engineering. Bridging precision technical work with exceptional client relationships — from Boeing 737s to enterprise print infrastructure.

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7+
Years Experience
5+
Industries Served
2
Active Certifications
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01 / About

Precision. Reliability. Results.

I'm a technically versatile professional based in Windsor / Oshawa, Ontario, currently serving as a Senior Customer Service Representative — PPS at Canon Canada. My role puts me at the intersection of high-stakes technical maintenance and client-facing service excellence.

Before Canon, I spent over a year as an Apprentice Aircraft Maintenance Engineer at AAR Windsor, performing C-check maintenance on Boeing 737, Airbus A321, and ERJ 170/175 aircraft — working to FAA and Transport Canada standards.

With a Bachelor's in Mechanical Engineering and dual diplomas in Aircraft Mechanics and Motive Power, I bring a rare combination of theoretical depth and hands-on precision to every role I take on.

Location
Windsor / Oshawa, ON
Current Role
Canon Canada
Email
kishan.pandya2296
@gmail.com
Phone
+1 905-328-5905
Specializations
Aircraft MRO · Print Systems (PPS) · Automotive Diagnostics
02 / Experience

Career Timeline

Customer Service Representative Sr. — PPS
Oct 2025 – Present
Canon Canada
  • Perform corrective and preventative maintenance on enterprise printer systems, pre- and post-processing equipment and software at customer sites across the assigned region.
  • Maintain high customer satisfaction by building strong client relationships and ensuring all Service Level Agreements (SLAs) are consistently met.
  • Escalate unresolved technical issues in accordance with predefined service and escalation protocols to ensure timely resolution.
  • Execute installations, deinstallations, and equipment relocations at customer sites with minimal operational disruption.
  • Complete required technical training to stay current on all PPS system updates and service requirements.
  • Manage and maintain accurate inventory of parts, diagnostic tools, and physical equipment.
Apprentice Aircraft Maintenance Engineer
Nov 2023 – Oct 2025
AAR Windsor
  • Performed C-check maintenance, repairs, and upgrades on Boeing 737, ERJ 170/175, and Airbus A321 aircraft under MPM, FAA, and Transport Canada standards.
  • Executed removal, installation, and inspection of cabin interior components: floor boards, galley & lavatory modules, ceiling panels, overhead bins, dado and sidewall panels.
  • Completed flight compartment panels, windows, doors, and seat R&I; performed potable water and waste system servicing.
  • Coordinated with engineering and QA teams to maintain delivery schedules and regulatory compliance.
  • Served as Temporary Lead, supervising cabin maintenance teams and ensuring adherence to safety protocols.
Customer Service & Sales Representative
Feb 2022 – Feb 2023
Nordia
  • Managed high-volume inbound customer inquiries, delivered effective solutions, and identified upselling opportunities to drive revenue.
Apprentice Automotive Service Technician
Feb 2020 – Feb 2022
Sisley Honda
  • Performed mechanical and electrical diagnostics and maintenance on Honda vehicles, including fluid and filter replacements, brake inspections, and component replacements.
Automotive Service Advisor
Aug 2019 – Feb 2020
Mr. Lube
  • Advised customers on vehicle maintenance needs and inspection results, ensuring clear communication and driving repeat business.
03 / Skills

Technical Expertise

⚙ Technical
Aircraft Interior MRO
Enterprise Print Systems
Automotive Diagnostics
Maintenance Documentation
Tool Usage & Inventory
System Diagnostics
✦ Compliance & Safety
FAA / Transport Canada
SLA Management
Quality Control & QA
ESD & PPE Protocols
Safety Inspections
MPM / AMM Standards
◈ Professional
Client Relationship Management
Team Leadership
Problem Solving
Cross-functional Collaboration
Escalation Management
04 / Education

Academic Background

✈
Diploma — Aircraft Mechanics
ICS Canada
Montreal, QC
Apr 2025
🔧
Diploma — Motive Power Technician
Niagara College
Niagara Falls, ON
Oct 2019
⚙
Bachelor of Mechanical Engineering
Gujarat Technological University
India
Apr 2017
05 / Contact

Let's Connect

Whether you're looking for a seasoned technical professional, want to discuss a project, or just want to connect — I'd love to hear from you.

✉ kishan.pandya2296@gmail.com ✆ +1 905-328-5905
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